Shipping Policy

We understand that receiving your order in a timely manner is important to you, and we strive to ship your order as quickly as possible. All orders are typically processed within 1-2 business days and shipped via standard shipping, which takes an additional 3-5 business days for delivery.

If you need your order sooner, we offer expedited shipping options for an additional fee. Please note that shipping times may vary depending on your location and shipping carrier delays.

Return Policy

At NeoStore, we take pride in providing high-quality products and excellent customer service. However, please note that we do not accept returns for any reason.

If you have an issue with a device or product you purchased from us, please contact the manufacturer’s customer service or visit an authorized service center for assistance. We recommend that you review the manufacturer’s warranty and support policies for more information on how to handle issues or defects.

Please note that any device or product that has been opened, used, or tampered with in any way may not be eligible for support or warranty coverage from the manufacturer. It is important that you carefully read the manufacturer’s instructions and use the product in accordance with their guidelines to avoid voiding any warranties.

If you have any questions or concerns about our return policy, please don’t hesitate to contact us. We’re here to help you every step of the way!

Customer Care

At NeoStore, we’re dedicated to providing our customers with excellent service and support. Our team of experts is here to help you with any questions or concerns you may have, whether you’re looking for advice on the best product for your needs or need help troubleshooting an issue with your purchase.

Our customer care services include:

  • Product Recommendations: Our team of tech experts can help you find the best product to suit your needs and budget.
  • Technical Support: If you need help with setting up or using a product, we’re here to assist you.
  • Warranty Assistance: If you have an issue with a product covered under warranty, we can help you navigate the warranty claim process with the manufacturer.
  • Order Assistance: If you have questions about an order you’ve placed with us, we’re here to help you track your shipment, provide shipping updates, and more.
  • Feedback: We welcome your feedback on our products and services, and we use it to continuously improve our offerings and customer experience.

We take pride in providing excellent customer care, and we’re always here to help you with any questions or concerns you may have. Contact us today and let us know how we can assist you!

Privacy and Safety

At NeoStore, we take your privacy and safety seriously. We are committed to protecting your personal information and ensuring a safe and secure shopping experience.

We use industry-standard security measures to protect your personal information, including your name, address, and payment details, from unauthorized access, use, or disclosure. We also adhere to strict data protection laws and regulations to ensure the privacy and confidentiality of your information.

We also take steps to ensure that the products we sell are safe and meet industry standards. We carefully select our suppliers and products, and we work with reputable manufacturers to ensure that all products meet or exceed safety and quality standards.

We encourage you to read our Privacy Policy for more information on how we collect, use, and protect your personal information. If you have any concerns or questions about our privacy and safety practices, please don’t hesitate to contact us. We’re here to help you every step of the way!

Privacy Policy

At NeoStore, we’re committed to protecting your privacy and personal information. This privacy policy outlines how we collect, use, and protect your personal information when you visit our website, make a purchase, or interact with our services.

Personal Information We Collect

When you make a purchase or create an account with us, we may collect personal information such as your name, email address, phone number, and billing information. We use this information to fulfill your orders, communicate with you about your purchases, and provide you with customer support.

We also collect information about how you interact with our website, such as your browsing history, pages visited, and device information. This information helps us improve our website and services, and provide you with a personalized shopping experience.

How We Use Your Information

We use your personal information to:

  • Fulfill your orders and provide you with customer support
  • Communicate with you about your purchases and promotions
  • Improve our website and services
  • Prevent fraud and other illegal activities
  • Comply with legal obligations and regulations

We may also use your personal information for marketing purposes, such as sending you promotional emails or targeted advertising. You can opt-out of these communications at any time by contacting us or using the unsubscribe link in the emails we send you.

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Information Sharing

We may share your personal information with third-party service providers that help us fulfill orders, process payments, or provide customer support. These service providers are bound by confidentiality agreements and are prohibited from using your personal information for any other purpose.

We may also share your personal information with law enforcement agencies, regulatory authorities, or other third parties if we are required to do so by law or legal process.

Data Security

We use industry-standard security measures to protect your personal information from unauthorized access, use, or disclosure. We also use secure payment processing methods to protect your payment information.

Your Rights

You have the right to access, update, or delete your personal information at any time. You can also request a copy of the personal information we hold about you by contacting us.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page, and we encourage you to review this page regularly to stay informed about our privacy practices.

If you have any questions or concerns about our privacy policy, please contact us.

Terms and Conditions

Website Terms and Conditions

Welcome to NeoStore’s Tech Store! These terms and conditions (“Terms”) govern your use of our website and services. By accessing or using our website, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website.

Use of Our Website

You may use our website for personal, non-commercial purposes only. You may not use our website for any unlawful or prohibited purpose, or in a way that infringes on the rights of others.

You may not copy, reproduce, distribute, or modify any content on our website without our prior written consent. You may not use any automated means to access our website, or engage in any activity that disrupts or interferes with our website or services.

Products and Services

We offer a range of products and services, including Apple products, related accessories, and other gadgets. We strive to provide accurate product descriptions and pricing information, but we cannot guarantee that all information is accurate, complete, or up-to-date.

We reserve the right to modify or discontinue our products or services at any time without notice. We also reserve the right to limit the quantity of products sold or services provided, and to refuse any orders at our discretion.

Payment and Pricing

All prices on our website are in INR and are subject to change without notice. We accept payment through various secure payment methods, such as credit cards, debit card and UPI. We reserve the right to change our payment methods at any time.

You are responsible for ensuring that your payment information is accurate and up-to-date. If we are unable to process your payment, we may cancel your order or suspend your account.

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Intellectual Property

All content on our website, including text, images, graphics, logos, and software, is owned or licensed by NeoStore and is protected by intellectual property laws. You may not use any content on our website without our prior written consent.

Disclaimer of Warranties

We make no representations or warranties about the accuracy, completeness, or reliability of the content on our website or the products or services we offer. We disclaim all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

Limitation of Liability

In no event shall NeoStore’s Tech Store be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website or the products and services we offer.

Indemnification

You agree to indemnify and hold NeoStore and its affiliates, officers, directors, employees, and agents harmless from any claims, liabilities, damages, losses, or expenses arising out of or in connection with your use of our website or the products and services we offer.

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Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Republic of India, without giving effect to any principles of conflicts of law. You agree to submit to the exclusive jurisdiction of the state and federal courts located in Mumbai for any disputes arising out of or relating to these Terms or your use of our website.

Changes to These Terms

We reserve the right to modify these Terms at any time without notice. Any changes will be posted on this page, and we encourage you to review this page regularly to stay informed about our terms and conditions.

If you have any questions or concerns about these Terms, please contact us.

Wholesale Inquiries

Thank you for your interest in wholesale purchases from NeoStore. We offer a wide range of Apple products, related accessories, and other gadgets at competitive wholesale prices.

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Wholesale Pricing

Our wholesale prices are competitive and are subject to change without notice. We offer discounts for bulk purchases, depending on the quantity and frequency of your orders.

How to Place a Wholesale Order

To place a wholesale order, please email us at support@NeoStore.in. Please include your name, company name, phone number, email address, and any relevant details about your business.

One of our representatives will respond to your inquiry within 2 working days with a wholesale price quote and other relevant details about the ordering process.

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Terms and Conditions

Our wholesale purchases are subject to specific terms and conditions, including minimum order quantities, payment terms, shipping policies, and return policies.

We reserve the right to modify these terms and conditions at any time without notice. By placing a wholesale order with us, you agree to these terms and conditions.

Contact Us

If you have any questions or concerns about wholesale purchases, please contact us at support@NeoStore.in. We look forward to working with you and providing you with high-quality products at competitive prices.